In case of remote helping, please ensure that you have downloaded and installed :
Putty if you have Windows
Teamviewer and the credentials ready to be communicated to us

The Airkonv needs :
– have the Printer connected
– to be connected to Internet through the RJ45 port

– Plug the power on after those 2 are connected

A monitor with HDMI ready to be plugged to the airkonv is also required when none of the above are successful

Get to the website chat so that we can initiate the support