Warranty and Return

Warranty

If the product is broken or defective not on account of any substantial physical use or damage within 14 days of purchase, customer is entitled to get free replacement or repair. It is required that photos and videos taken of the damaged product. We will use new or refurbished replacement component to repair your product, or replace your original item with another alternative. The alternative one will be the same function as your product, but might be in different outlook or model.

Furthermore, the warranty is limited in time and situations. The limited warranty does not include any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, inappropriate operation or improper maintenance.

All returns for warranty claims are subject to an assessment by our of the Photobooth Emporium repair that make the decision if it will be cover or not by the manufacturer’s warranty of one year.

For all Photobooth Emporium returns, shipping must be prepaid by the customer and package must display a Return Material Authorization (RMA) number on the shipping label, as well as contain a return form within the package itself.

Any shipping charges incurred when returning product to Photobooth Emporium are the responsibility of the customer. To receive a return warranty form and RMA number, please contact [email protected] to speak with one of our representatives. We cannot accept returns without an RMA number or return form within the packaging. Please note that our support team cannot provide RMA numbers over the phone, only through email. Our approval is compulsory before to ship back as the return address will be mention with the final approval.

All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above. Under no circumstances the Manufacturer Warranty apply to products purchased from an unauthorized retailer or reseller.

Return

If you are not fully satisfied with your purchase from Photobooth Emporium, you may return it within 14 days of the delivery date for a refund. Defective items may be returned within 7 Days of the delivery date as covered under the standard Manufacturer Warranty. Photobooth Emporium will either repair defective products using replacement parts, or issue a replacement unit to be sent in your unit’s place. Replacements may be different but functionally equivalent models, and may contain slight aesthetic damages. These decisions lie solely in the discretion of the Photobooth Emporium repair team.

All returns for non-defective reasons (e.g. change of mind) are subject to a 20% restocking fee. This fee does not apply to defective products that are returned under warranty coverage. If you wish to return your defective item for a refund, the 20% restocking fee will be waived and you will receive a full refund of your original purchase. For all Photobooth Emporium returns, shipping must be prepaid by the customer and package must display a Return Material Authorization (RMA) number on the shipping label, as well as contain a return form within the package itself.

To receive a return form and RMA number, please contact [email protected] to speak with one of our representatives. We cannot accept returns without an RMA number or return form within the packaging. Please note that our support team cannot provide RMA numbers over the phone, only through email.Products that are sent back have to be in the same packaging as in origin, moreover, need to be completely new and unused. Also, all the other accessories must be returned at the same time, including all the relevant supplies such as manuals, bag, cards, any other accessories. For the notice, if the products have been seen any sign of abused or misused will not allowed be exchanged or returned.

Items returned for refund must be returned within 14 days of delivery to the customer. Under no circumstances will we issue refunds after 14 days.

Any shipping charges incurred when returning product to Photobooth Emporium are the responsibility of the customer.

Photobooth Emporium Team